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  1. Can I collect my order in person?
    Unfortunately it is not yet possible for you to collect your order directly from us.Because we cooperate with multiple warehouses and separate production lines,it is only possible to order via the...
  2. How will my order be delivered?
    All orders in Europe are delivered by Eurodis, DPD or DHL.Depending on your location we will choose the fastest shipment company.
  3. What is the delivery time for my order?
    If the product is in stock and ordered before 5 pm, we will endeavour to have your order delivered the next business day.If the product is not in stock, your order will be dispatched as soon as the...
  4. Can I have my order delivered to another address?
    It is possible to deliver your order to a different address.You can do this by filling in the desired address under "shipping address" when ordering.
  5. When will my order be delivered?
    Orders are usually delivered within 1 or 2 days. If a delivery isdelayed, we will try to notify you as soon as possible by email.To see the latest status of your order, please check under "My...
  6. What are the shipping costs?
    International freight charges:     Standard Freight   Free shipping...
  7. I have received the wrong or a damaged product. What should I do?
    Did you receive a wrong or damaged item? Report this to our customer service within 14 days.We will do everything we can to resolve the issue as soon as possible.